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Factsheets Consumer
Consumer Credit - Information on Consumer Credit Code, application of Code, types of credit covered, duties of credit providers and consumers, hire agreements, link to Office of Consumer Affairs and Fair Trading.
Insurance - Includes filling out proposal forms, duty of disclosure, types of insurance, excess, lodging claims, loss assessors, complaints about insurance companies, link to Insurance Enquiries and Complaints Scheme.
Your Rights as a Customer - Information on purchasing goods, defective goods, refunds, warranties, lay-by, door-to-door-sales and "cooling-off" period, link to Office of Consumer Affairs and Fair Trading.