CONSUMER SERVICES

97 Northbourne Avenue, Turner, Australian Capital Territory, Australia

The ASB administers a national system of advertising self-regulation through the Advertising Standards Board and the Advertising Claims Board.

Hobart, Tasmania, Australia

Aurora energy Pty Ltd is Tasmania’s electricity distribution and retail company.

Australia

Independant federal statutory body responsible for the regulation of free-to-air, radio and television, pay TV, digital broadcasting and Internet content in Australia. Investigates complaints re: programs on television & radio and prohibited Internet content. Apart from Internet complaints, consumers will need to first lodge a written complaint to the relevant station before contacting ACMA.

70 Collins Street, Hobart, Tasmania, Australia
1300 302 5021300 302 502
(03) 6215 9333(03) 6215 9333
(03) 6234 7796

Formerly known as the Trade Practices Commission. Will provide information and assistance for consumers in relation to consumer protection and anti-competitive conduct (ie; price fixing). Will only deal with national disputes or disputes where there has been significant detriment to consumers. All minor disputes or State disputes will be referred on to the Office of Consumer Affairs.

50 Carrington St, Sydney, New South Wales, 2000, Australia

The ADMA is Australia’s principal body for information based marketing. ADMA is able to assist consumers with complaints they may have re: mail, catalogue, telephone or Internet marketing by companies that are ADMA members as well as the billing and collection procedures for these goods.

309 Pitt Street, Sydney, New South Wales, Australia

The Australian Federation of Travel Agents (AFTA) is the peak body for Australia’s travel agents and represents the majority of travel agents in Australia.

AFSA is responsible for the administration and regulation of the personal insolvency system, proceeds of crime, trustee services and the administration of the Personal Property Securities Register (PPSR).

AFSA was formerly known as the Insolvency and Trustee Service Australia (ITSA).

309 Kent St, Sydney, NSW, 2000, Australia

The Australian Press Council is the self-regulatory body of the print media. Receives complaints re: articles or editorial content in newspapers & magazines and related media outlets. Does not accept complaints regarding advertisements.

10/136 Exhibition St, Melbourne, VIC, 3000, Australia

A national organisation which provides information and support for retailers.

70 Collins Street, Hobart, Tasmania, Australia
1300 300 630 (General Enquiries)1300 300 630 (General Enquiries)
(03) 6235 6800(03) 6235 6800
(03) 6235 6811

Information & assistance re: all aspects of corporate law. Consumers now able to conduct company searches via internet, enabling direct access to ASIC’s database.

The Hobart office hosts a kiosk for lodging online and provides a secure lodgement box for documents to be sent to the Traralgon Office for processing.

The Board of Architects of Tasmania is a statutory authority established to administer the Architects Act 1929.

The Board can investigate complaints and discipline architects if they have acted unprofessionally or breached the Act.

Rosny Park, TAS, 7018, Australia

Assists consumers to resolve domestic building disputes.

15 Murray Street, Hobart, Tasmania, Australia

A division of the Office of Consumer Affairs and Fair Trading. Provides information and assistance with business name searches, registering business names, registering an association, obtaining security licences. Also provides information and services associated with the administration of different pieces of legislation.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Tasmania, Australia

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Tasmania, Australia

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Tasmania, Australia

Emergency payments, advances on allowances & pensions for people who have been recipients for at least 3 mths. One off crisis payments equivalent to 2 weeks benefits for women who have fled home due to domestic violence. Paid immediately on the day or within 2 days if paid into an account. Callers should ask for one of the social workers.

15 Murray Street, Hobart, TAS, 7000, Australia

Provides advice and information to the public and business operators on matters affecting the interests of consumers. Potential breaches of legislation administered by the Office are investigated.

Tasmania, Australia

Telephone advice service provided by Hobart Community Legal Service for consumers covering problems related to debt, bankruptcy, credit cards, sales, mortgages, credit reporting, loans, credit contracts. Callers will be advised of their rights and options.

In appropriate circumstances callers will be referred to community groups. Callers are asked to leave a message on answering machine and an advocate will return their call as soon as possible.

1800 138 4221800 138 422
(02) 9273 8440

The Credit Ombudsman Service provides consumers and financial service providers with an accessible, independant and fair dispute resolution service. Free service to consumers.

Melbourne, Victoria, Australia
1300 780 8081300 780 808
(03) 9620 4446

Provides free of charge, independant dispute resolution services to members of participating credit unions. Assists credit unions and their members resolve disputes that have not been resolved through the credit union’s internal dispute resolution.

Address complaints to: Credit Union Dispute Manager, CUDRC, GPO Box 3, Melbourne, VIC, 3001

The Australian Government established the Do Not Call Register in response to increasing concern about the growth in unsolicited telemarketing calls.

You can register your phone number on the Do Not Call Register Website to help prevent unsolicited telemarketing calls.

There are 3 ways to register telephone numbers on the Do Not Call Register :

  • On the listed website (listed below)
  • Contact the phone number listed below
  • Download an application form from the website (listed below)
99-119 Bathurst Street, Hobart TAS 7000, Australia

Provides a free, fair and independent dispute-resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.

Enterprise Centres Tasmania is a network of free, not for profit community based organisations partly funded by the Tasmanian government.

Provides free and confidential business information, guidance and support services to existing and intending small business owners. consultants are members of the community with expertise in small business. Can assist with a wide range of business issues and refer clients to other sources of business support. Also conducts regular workshops covering a wide range of topics relevant to small business.

They operate across six regions of Tasmania and provide a mobile service to regional areas.

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