OMBUDSMAN

GPO Box 1791 Canberra

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provide information and assistance to small businesses and family enterprises, including referral to dispute resolution services.

The ASBFEO information line is open from 8am to 8pm Monday to Friday and is closed on Australian National Public Holidays.

Level 5, Childers Square, 14 Childers Street, Canberra ACT 2600

Considers and investigates complaints about Commonwealth Government departments and agencies including Australian Federal Police, Defence Force, Australian Taxation Office, Freedom of Information. Complaints can be made by phoning, writing, in person or online.

Ground Floor Transit Centre, Cornwall Square, Launceston

The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the community to promote harmonious, productive and cooperative workplaces. The Fair Work Ombudsman will investigate workplace complaints and enforce compliance with Australia’s workplace laws.

142-146 Elizabeth Street, Hobart, Tasmania, Australia

The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the community to promote harmonious, productive and co-operative workplaces. The Fair Work Ombudsman will investigate workplace complaints and enforce compliance with Australia’s workplace laws.

The Financial Ombudsman Service fairly and independently resolves disputes between consumers, including some small businesses and member financial service providers.

The independent dispute resolution processes cover financial services disputes including banking, credit loans, general insurance, life insurance, financial planning, investments, stock brokers, managed funds and pooled superannuation trusts. They also cover estate planning, estate management and trustee services.

This service is free for consumers.

175 Pitt Street, Sydney, NSW, 2000, Australia

Receives, investigates & where necessary acts on complaints. Deals with human rights under Comonwealth legislation: Privacy Act 1988, Racial Discrimination Act 1975, Sex Discrimination Act 1992 & Disability Discrimination Act 1992.

Office Hours:

Counter and General Enquiries: 9am – 5pm

National Information Service: 9am – 5pm (closed on Tuesdays between 1pm – 5pm)

47 Bowes Street, Phillip ACT 2606, Australia

IP Australia is the Australian Government agency that administers intellectual property (IP) rights and legislation relating to patents, trade marks, designs and plant breeder’s rights.

Available Monday to Friday, 9am – 5pm.

99 Bathurst Street, Hobart, Tasmania, Australia

Investigates complaints made about administrative actions of Tasmania Government Departments, most statutory authorities & Local Government.

GPO Box 442 Canberra ACT

The Postal Industry Ombudsman (PIO) is an independent body that investigates complaints about the postal and courier industry. The PIO can investigate complaints about Australia Post, or about any other postal or courier operators that register with the scheme.

580 George St, Sydney, NSW, 2000, Australia
1800 640 695 (Complaints Hotline)1800 640 695 (Complaints Hotline)
(02) 8235 8777(02) 8235 8777
(02) 8235 8778

The Private health Insurance Ombudsman (PHIO) provides an independant service to help consumers deal with health insurance problems and enquiries. Complaints may be lodged by health fund members, hospitals or day procedure centres, medical or some dental practitioners, health funds or people acting on behalf of any of these people or organisations. Individual complainants are encouraged to contact their health fund in the first instance.

 

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