AIRLINE CUSTOMER ADVOCATE (ACA)

363 George Street, Sydney NSW 2000, Australia

Provides free and independant service to eligible customers of major australian airlines by facilitating the resolution of current unresolved complaints about airline services. Particiapting airlines are: Jetstar, Qantas, Rex, Tigerair and Virgin Australia. Before lodging a complaint the consumer must try to resolve the complaint with the relevant airline first, as well as meeting other eligibility criteria. Complaints must be lodged online or by a complaint form. Complaints will not be accepted by phone or in person, can be accepted by fax.

Region
Australia