COMPLAINTS

Level 5 99 Bathurst Street Hobart TAS 7000

The Australian Health Practitioner’s Regulation Agency (AHPRA) is responsible for the registration and accreditation of 10 health professions across Australia. On behalf of the Boards the AHPRA manages investigations into the professional conduct, performance or health of registered health practitioners, except in NSW where it is done by the Health Care Complaints Commission.

The Health Complaints Commissioner (HCC) provides a free and impartial resolution service for complaints about health service providers in Tasmania.

It is an alternative to legal proceedings and neither party requires a lawyer.

HCC assists by clarifying the issues in dispute between the parties and exploring outcomes such as an explanation, apology, system improvement or compensation.

HCC has a number of options available to assist in resolving complaints, including early resolution, investigation and conciliation, but does not have the power to make any judgement, or order, in favour of one party or the other.

Health services include public and private organisations, such as hospitals and ambulance services, as well as individuals including doctors, dentists, pharmacists and alternative health care providers such as naturopaths, massage therapists and acupuncturists.

HCC attempts to negotiate satisfactory outcomes while remaining impartial throughout the process.

 

For more information visit: http://www.healthcomplaints.tas.gov.au or phone 1800 001 170 to see if they can assist you in your matter.

86 Collins Street, Hobart, Tasmania, Australia

The Medical Board of Australia registers medical practitioners and students; develop standards, code and guidelines for the medical profession; investigates notifications and complaints; where necessary conduct panel hearings and refer serious matters to Tribunal hearings; assess International medical Graduates who wish to practice in Australia and approve accreditation standards and accredited courses of study.

The Medical Board of Australia is supported by Boards in each State and Territory, which make individual registration and notification decisions.

1800 880 0521800 880 052

The National Disability, Abuse & Neglect Hotline is a free service operating  Monday to Friday from 9.00 am to 7.00 pm (AEST) for reporting the abuse and neglect of people with a disability. The hotline works with callers to find appropriate ways of dealing with those reports.

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