CONSUMER SERVICES

Braddon, Australian Capital Territory, 2612, Australia

The Ad Standards manages the complaint resolution process of the advertising self-regulation system through the Ad Standards Community Panel and the Ad Standards Industry Jury.

Level 6, 50 Carrington Street, Sydney, NSW, 2000, Australia
(02) 9277 5400(02) 9277 5400
(02) 9277 5410(02) 9277 5410
(02) 9277 5410

The Association for Data-driven Marketing and Advertising (ADMA) is the principal industry body for data-driven marketing and advertising. ADMA is the ultimate authority and go-to resource for effective and creative data-driven marketing across all channels and platforms, providing insight, ideas and innovation for today’s marketing industry. As such, we require them to adhere to high standards of conduct. It’s their aim to provide services and products that add value to your life and wellbeing. However, we also require our Members to respect your privacy, and allow consumers to register to stop receiving addressed and unsolicited mail from them. That’s why ADMA facilitates a Do Not Mail register on behalf of our members. Consumers can put their name on the Do Not Mail Register to register a residential address and stop receiving addressed and unsolicited mail from ADMA Members.

Find out more: https://www.adma.com.au/do-not-mail

ADMA’s Do Not Mail Service is also available to businesses committed to quality one-to-one marketing and customer satisfaction and wanting to improve response rates, reduce complaints and save costs.
This service is open to all business, whether they are member or non-members.

Find out more: https://www.adma.com.au/opt-out-mail-register

Hobart, Tasmania, Australia

Aurora energy Pty Ltd is Tasmania’s electricity distribution and retail company.

Australia

Independant federal statutory body responsible for the regulation of free-to-air, radio and television, pay TV, digital broadcasting and Internet content in Australia. Investigates complaints re: programs on television & radio and prohibited Internet content. Apart from Internet complaints, consumers will need to first lodge a written complaint to the relevant station before contacting ACMA.

70 Collins Street, Hobart, Tasmania, Australia
1300 302 5021300 302 502
(03) 6215 9333(03) 6215 9333
(03) 6234 7796

Formerly known as the Trade Practices Commission. Will provide information and assistance for consumers in relation to consumer protection and anti-competitive conduct (ie; price fixing). Will only deal with national disputes or disputes where there has been significant detriment to consumers. All minor disputes or State disputes will be referred on to the Office of Consumer Affairs.

309 Pitt Street, Sydney, New South Wales, Australia

The Australian Federation of Travel Agents (AFTA) is the peak body for Australia’s travel agents and represents the majority of travel agents in Australia.

AFSA is responsible for the administration and regulation of the personal insolvency system, proceeds of crime, trustee services and the administration of the Personal Property Securities Register (PPSR).

AFSA was formerly known as the Insolvency and Trustee Service Australia (ITSA).

309 Kent St, Sydney, NSW, 2000, Australia

The Australian Press Council is the self-regulatory body of the print media. Receives complaints re: articles or editorial content in newspapers & magazines and related media outlets. Does not accept complaints regarding advertisements.

70 Collins Street, Hobart, Tasmania, Australia
1300 300 630 (General Enquiries)1300 300 630 (General Enquiries)
(03) 6235 6800(03) 6235 6800
(03) 6235 6811

Information & assistance re: all aspects of corporate law. Consumers now able to conduct company searches via internet, enabling direct access to ASIC’s database.

The Hobart office hosts a kiosk for lodging online and provides a secure lodgement box for documents to be sent to the Traralgon Office for processing.

The Board of Architects of Tasmania is a statutory authority established to administer the Architects Act 1929.

The Board can investigate complaints and discipline architects if they have acted unprofessionally or breached the Act.

Rosny Park, TAS, 7018, Australia

Assists consumers to resolve domestic building disputes.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Tasmania, Australia

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Tasmania, Australia

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Telephone operator will make appointment for client to attend office or will provide assistance over the phone.

Tasmania, Australia

Emergency payments, advances on allowances & pensions for people who have been recipients for at least 3 mths. One off crisis payments equivalent to 2 weeks benefits for women who have fled home due to domestic violence. Paid immediately on the day or within 2 days if paid into an account. Callers should ask for one of the social workers.

Tasmania, Australia

Telephone advice service provided by Hobart Community Legal Service for consumers covering problems related to debt, bankruptcy, credit cards, sales, mortgages, credit reporting, loans, credit contracts. Callers will be advised of their rights and options.

In appropriate circumstances callers will be referred to community groups. Callers are asked to leave a message on answering machine and an advocate will return their call as soon as possible.

30 Gordons Hill Rd, Rosny Park Tasmania 7018, Australia

A division of the Department of Justice. Provides information and advice to consumers and businesses on the Australian Consumer Law; Residential rental advice to tenants, property owners and agents (MyBond); Retirement villages; Boarding houses; Technical regulation advice and compliance for building industry trades; Occupational licensing (trades) and risk-based licensing and registration (Registration to work with vulnerable people, security agents, motor vehicle traders, conveyancers); Incorporated associations; Charities; Co-operatives

1800 138 4221800 138 422
(02) 9273 8440

The Credit Ombudsman Service provides consumers and financial service providers with an accessible, independant and fair dispute resolution service. Free service to consumers.

Melbourne, Victoria, Australia
1300 780 8081300 780 808
(03) 9620 4446

Provides free of charge, independant dispute resolution services to members of participating credit unions. Assists credit unions and their members resolve disputes that have not been resolved through the credit union’s internal dispute resolution.

Address complaints to: Credit Union Dispute Manager, CUDRC, GPO Box 3, Melbourne, VIC, 3001

The Australian Government established the Do Not Call Register in response to increasing concern about the growth in unsolicited telemarketing calls.

You can register your phone number on the Do Not Call Register Website to help prevent unsolicited telemarketing calls.

There are 3 ways to register telephone numbers on the Do Not Call Register :

  • On the listed website (listed below)
  • Contact the phone number listed below
  • Download an application form from the website (listed below)

Provides a free, fair and independent dispute-resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.

Enterprise Centres Tasmania is a statewide network of business advisors funded by the Tasmanian government

The service provides up to five hours of free and confidential business information, guidance and support services to existing and intending small business owners Business advisors are members of the community with expertise in small business, can assist with a wide range of business issues and refer clients to other sources of business support.

For referral to an Enterprise Centre, contact Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au

(02) 9289 7100(02) 9289 7100
(02) 9289 7101

The classification board makes classification  decisions for films, computer games and certain publications.

Also classifies material submitted from State and Federal Police within Australia, Australian Customs and Border Protection Service and the Australian Communications and Media Authority.

The board does not classify programs broadcast for TV, live performances and audio CDs.

Mailing address: Locked Bag 3, Haymarket, New South Wales 1240.

Australia
1300 663 464 (Insurance Law Service)1300 663 464 (Insurance Law Service)
1800 007 007 (National Debt Helpline)1800 007 007 (National Debt Helpline)

Provides free legal advice to individal consumers throughout Australia on issues concerning insurance. Particularly home and contents insurance, consumer credit, life insurance, income protection, superannuation related insurance, travel insurance, motor vehicle insurance, debts to insurance companies. Part of the Financial Rights Legal Centre NSW.

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