Provides free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services. Participating airlines are: Jetstar, Qantas, Rex, Tigerair and Virgin Australia. Before lodging a complaint the consumer must try to resolve the complaint with the relevant airline first, as well as meeting other eligibility criteria. Complaints must be lodged online. Complaints will not be accepted by phone or in person.