Formerly known as the Trade Practices Commission. Will provide information and assistance for consumers in relation to consumer protection and anti-competitive conduct (ie; price fixing). Will only deal with national disputes or disputes where there has been significant detriment to consumers. All minor disputes or State disputes will be referred on to the Office of Consumer Affairs.
The OAIC has three primary functions:
- Privacy functions, conferred by the Privacy Act 1988 and other laws.
- Freedom of Information functions, in particular, oversight of the operation of the Freedom of Information Act 1982 and review of decisions made by agencies and ministers under that Act.
- Government Information Policy functions, conferred on the Australian Information Commissioner under the Australian Information Commissioner Act 2010.
The PPSR is the single, Australian register where details of security interests in personal property can be registered and searched.
It is an online noticeboard, on which:
•you can register a notice to show that you have rights over personal property which secure a debt or obligation that someone owes you
•you can check to see if someone has registered an interest over personal property you want to buy or lease.
The Australian Financial Security Authority (AFSA) administers the PPSR.
The Commonwealth Ombudsman provides an independent and impartial service, protecting the interests of private health insurance consumers. The Ombudsman can take complaints from health fund members, health funds, hospitals and medical practitioners. Complainants should try to resolve their complaint directly with their private health insurer before contacting the Office of the Commonwealth Ombudsman.
Product safety comes under the responsibility of Consumer, Building and Occupational Services. CBOS’s role is to ensure products are as safe as possible with the aim of reducing product-related injuries to Tasmanians.
The Property Agents Board, an independent statutory authority acts a supervisory authority by regulating all property agents licensed in Tasmania.
The functions of the Board are, in the public interest, to ensure acceptable standards of practice by property agents.
A “property agent” is defined as a real estate agent, a property manager, a general auctioneer or a property representative.
The Board will deal with disciplinary complaints about a property agent that appears to involve an issue of unsatisfactory professional conduct or professional misconduct or a conviction for a serious crime. However, the Board cannot investigate vague allegations about bad agency practice/conduct, influence the outcome of other proceedings or provide legal advice.
Operates Mon – Friday 9 a.m. – 5.00 p.m.
Complaints and enquiries about the activities of real estate agents, copies of Lease Agreements etc. If complaint is serious, the Institute will refer the matter to the Property Agents Board. Complainants can bypass the Institute and make a complaint directly to the Property Agents Board.
The Commissioner hears and determines disputes in relation to refunding security deposits in residential tenancy matters. Operate from Consumer, Building and Occupational Services.
SCAMwatch is a website run by the Australian Competition and Consumer Commission (ACCC). SCAMwatch provides information to consumers and small businesses about how to recognise, avoid and report scams.
You can contact the SCAMwatch team at the ACCC in the following ways:
- Report a scam via the SCAMwatch online form
- Contact the ACCC – details on website
- Website feedback
The Tasmanian Automobile Chamber of Commerce (TACC) provides key services in the repair, service and retail sectors of the automotive industry.
The Telecommunications Industry Ombudsman (TIO) is an independent, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia.
If you are a Telstra customer, they can help manage unwelcome calls.