The Office of the Commonwealth Ombudsman safeguards the community in its dealings with the Australian Government. We also have oversight of some private sector organisations.
If an Australian Government agency has treated you unfairly or unreasonably, we can help you find a solution. Our service is free and we are independent.
We make sure the actions of agencies are fair and responsible by:
- handling complaints
- conducting investigations
- performing audits and inspections
- encouraging good administration.
We have the following specialist roles:
- Private Health Insurance
- Overseas Students
- VET Student Loans
- the Postal Industry
- the Defence Force
- Law Enforcement
- the Australian Capital Territory Ombudsman
We are also responsible for:
- oversight of the Commonwealth Public Interest Disclosure scheme
- inspection and monitoring of certain covert and intrusive powers by police and other law enforcement agencies.
A division of Tasmania’s Department of Health and Human Services. Adoptions and Permanency Services provide adoption services to individuals in Tasmania considering placing their child for adoption and those interested in adopting either a local or overseas child.
Primarily an educational programme, however, there exists a programme where volunteers are teamed with a person wanting support and assistance with completing forms, writing letters, etc.
The Ad Standards manages the complaint resolution process of the advertising self-regulation system through the Ad Standards Community Panel and the Ad Standards Industry Jury.
The Australian Health Practitioner’s Regulation Agency (AHPRA) is responsible for the registration and accreditation of 10 health professions across Australia. On behalf of the Boards the AHPRA manages investigations into the professional conduct, performance or health of registered health practitioners, except in NSW where it is done by the Health Care Complaints Commission.
Investigates & conciliates complaints of discrimination and breaches of human rights against the Commonwealth under the following acts: Australian Human Rights Commission Act 1986, Racial Discrimination Act 1975, Sex Discrimination Act 1984, Disability Discrimination Act 1992 and Age Discrimination Act 2004
National Information Service: 10-4pm
The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provide information and assistance to small businesses and family enterprises, including referral to dispute resolution services.
The ASBFEO information line is open from 8am to 8pm Monday to Friday and is closed on Australian National Public Holidays.
The Tasmanian Registry of Births, Deaths and Marriages is responsible for maintaining registers of births, deaths, marriages, deeds of relationship and adoptions that occur in Tasmania. Registering changes of name for people who were born or reside in Tasmania.
The Institute of chartered Accountants in Australia is the professional body representing chartered accountants in Australia. Deals with enquiries and complaints about accountants.
The functions of the Chiropractic Board of Australia include registering chiropractic practitioners and students; developing standards, codes and guidelines for the chiropractic profession; handling notifications, complaints, investigations and disciplinary hearings; assessing oversees practitioners who wish to practise in Australia; approving accreditation standards and accredited courses of study.
The Federal Register of Legislation (the Legislation Register) is the authorised whole-of-government website for Commonwealth legislation and related documents. It contains the full text and details of the life cycle of individual laws and the relationships between them.
The functions of the Dental Board of Australia include registering dentists, students, dental specialists, dental therapists, dental hygienists, oral health therapists and dental prosthesists; developing standards, codes and guidelines for the dental profession; handling notifications, complaints, investigations and disciplinary hearings; assessing oversees trained practitioners who wish to practise in Australia and approving accredititaiton standards and accredited course of study
The Australian Government established the Do Not Call Register in response to increasing concern about the growth in unsolicited telemarketing calls.
You can register your phone number on the Do Not Call Register Website to help prevent unsolicited telemarketing calls.
There are 3 ways to register telephone numbers on the Do Not Call Register :
- On the listed website (listed below)
- Contact the phone number listed below
- Download an application form from the website (listed below)
Enterprise Centres Tasmania is a statewide network of business advisors funded by the Tasmanian government
The service provides up to five hours of free and confidential business information, guidance and support services to existing and intending small business owners Business advisors are members of the community with expertise in small business, can assist with a wide range of business issues and refer clients to other sources of business support.
For referral to an Enterprise Centre, contact Business Tasmania on 1800 440 026 or email firstname.lastname@example.org
The eSafety Commissioner (eSafety) was established in 2015 to serve as Australia’s national leader, regulator and coordination body for a range of online safety issues. eSafety is committed to helping Australians have safer experiences online through a range of prevention, education and early intervention measures.
The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the community to promote harmonious, productive and cooperative workplaces. The Fair Work Ombudsman will investigate workplace complaints and enforce compliance with Australia’s workplace laws.
The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the community to promote harmonious, productive and co-operative workplaces. The Fair Work Ombudsman will investigate workplace complaints and enforce compliance with Australia’s workplace laws.
The classification board makes classification decisions for films, computer games and certain publications.
Also classifies material submitted from State and Federal Police within Australia, Australian Customs and Border Protection Service and the Australian Communications and Media Authority.
The board does not classify programs broadcast for TV, live performances and audio CDs.
Mailing address: Locked Bag 3, Haymarket, New South Wales 1240.
The Financial Ombudsman Service fairly and independently resolves disputes between consumers, including some small businesses and member financial service providers.
The independent dispute resolution processes cover financial services disputes including banking, credit loans, general insurance, life insurance, financial planning, investments, stock brokers, managed funds and pooled superannuation trusts. They also cover estate planning, estate management and trustee services.
This service is free for consumers.
The Tasmania State Office helps DFAT to maintain strong linkages with the community. They provide a range of services in support of our Portfolio Ministers and Parliamentary Secretary, and participate in international relations and trade with business, academia and NGOs.
Office hours: Monday to Friday, 8.30am – 5pm.
Counter hours: Monday to Friday, 9am – 12.30pm.
Australian Government Department responsible for the issue and renewal of Australian passports. Can assist with any query re: passports such as lost passports.
The Foreshore Association Inc. researches and promotes policy development, education and co-operation between members of the community in respect of the use of foreshore land and infrastructure in Tasmania, including land adjoining creeks, rivulets, rivers and lakes.
The Association is involved with issues surrounding boundaries of land adjoining foreshore, with Crown leases and licences, moorings and infrastructure on foreshore land such as jetties, boat houses, pontoons and slipways including those used for both recreational and commercial purposes.
Gamblers Online is provided by Turning Point in Victoria and is funded by an agreement between the Australian Government and all state and territory governments.
Gambling help online provides: 24/7 availability of chat and email counselling and support services, availability of professional counsellors with expertise in problem gambling and online services, integration with state based 24/7 telephone services and face to face counselling, provision of extensive website content, self help information and weblinks for additional support.
IP Australia is the Australian Government agency that administers intellectual property (IP) rights and legislation relating to patents, trade marks, designs and plant breeder’s rights.
Available Monday to Friday, 9am – 5pm.
The Integrity Commission is an independent authority tasked with investigating and preventing public sector misconduct. It was established in 2010 by the Integrity Commission Act 2009 (Tas).
The Commission’s office hours are Monday to Friday, 9am to 4:30pm.
Information line for parents of children who have been abducted to or from Australia and who need more information on the 1980 Hague Convention on the Civil Aspects of International Child Abduction. Please call +61 2 6141 3100 from outside Australia.
International Social Service (ISS) Australia
International Social Service Australia provides a range of services to those affected by international child abduction, including:
- free legal assistance with preparation of applications for return of a child or access to a child under the Hague Convention
- mediation and negotiation with parents in other countries, and
- counselling and support services.
Call: 1300 657 843