Telephone advice service provided by Hobart Community Legal Service for consumers covering problems related to debt, bankruptcy, credit cards, sales, mortgages, credit reporting, loans, credit contracts. Callers will be advised of their rights and options.
In appropriate circumstances callers will be referred to community groups. Callers are asked to leave a message on answering machine and an advocate will return their call as soon as possible.
Responsible for the development of service delivery policy and provides access to social, health and other payments and services.
Provides advice and information to the public and business operators on matters affecting the interests of consumers. Potential breaches of legislation administered by the Office are investigated.
CPA Australia is a self-regulatory professional association for accountants. It has a formal process which allows complaints about its members to be heard, evaluated and, where appropriate, disciplinary action to be taken. Will attempt to resolve any differences between clients and members. Unable to compensate for loss. Before CPA Australia will recevieve a written complaint, clients will need to attempt to resolve the complaint with the member first.
The Credit Ombudsman Service provides consumers and financial service providers with an accessible, independant and fair dispute resolution service. Free service to consumers.
Provides free of charge, independant dispute resolution services to members of participating credit unions. Assists credit unions and their members resolve disputes that have not been resolved through the credit union’s internal dispute resolution.
Address complaints to: Credit Union Dispute Manager, CUDRC, GPO Box 3, Melbourne, VIC, 3001
The Customer Owned Banking Association is owned by its 95 member institutions: 77 credit unions, 6 building societies, 11 mutual banks and 1 other; and represents 13 friendly societies though the Friendly Societies of Australia and a number of affiliate members.
COBA provides representation and advocacy for its members to:
- federal and state governments;
- regulators, such as APRA and ASIC;
- the media;
- industry and consumer groups; and
- the general public and other stakeholders.
The Australian Government established the Do Not Call Register in response to increasing concern about the growth in unsolicited telemarketing calls.
You can register your phone number on the Do Not Call Register Website to help prevent unsolicited telemarketing calls.
There are 3 ways to register telephone numbers on the Do Not Call Register :
- On the listed website (listed below)
- Contact the phone number listed below
- Download an application form from the website (listed below)
Provides a free, fair and independent dispute-resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.
Enterprise Centres Tasmania is a network of free, not for profit community based organisations partly funded by the Tasmanian government.
Provides free and confidential business information, guidance and support services to existing and intending small business owners. consultants are members of the community with expertise in small business. Can assist with a wide range of business issues and refer clients to other sources of business support. Also conducts regular workshops covering a wide range of topics relevant to small business.
They operate across six regions of Tasmania and provide a mobile service to regional areas.
The classification board makes classification decisions for films, computer games and certain publications.
Also classifies material submitted from State and Federal Police within Australia, Australian Customs and Border Protection Service and the Australian Communications and Media Authority.
The board does not classify programs broadcast for TV, live performances and audio CDs.
Mailing address: Locked Bag 3, Haymarket, New South Wales 1240.
FCA is the peak body for financial counsellors in Australia. Whilst FCA’s role is to support financial counsellors, it will advocate on behalf of clients of financial counsellors for a fairer marketplace that will prevent financial problems in the first place.
By ringing this number you can speak to a financial counsellor, this number will automatically switch through to the service in the State or Territory closest to you.
Opening hours are : 9.30am – 4.30pm.
The FPA is the peak professional body for Australia’s financial planners. It aims to raise the professional standards of financial planning in Australia, with the aim of protecting consumers from unethical practices and safeguarding their best interests.
Gamblers Online is provided by Turning Point in Victoria and is funded by an agreement between the Australian Government and all state and territory governments.
Gambling help online provides: 24/7 availability of chat and email counselling and support services, availability of professional counsellors with expertise in problem gambling and online services, integration with state based 24/7 telephone services and face to face counselling, provision of extensive website content, self help information and weblinks for additional support.
State Govt, $28.00 heating allowance paid twice yearly to assist eligible aged, disability, sole parent, carer, service and widow pensioners with heating costs.
The Institute of chartered Accountants in Australia is the professional body representing chartered accountants in Australia. Deals with enquiries and complaints about accountants.
Provides free legal advice to individal consumers throughout Australia on issues concerning insurance. Particularly home and contents insurance, consumer credit, life insurance, income protection, superannuation related insurance, travel insurance, motor vehicle insurance, debts to insurance companies. Part of the Consumer Credit Legal Centre NSW.
The LCLC provides free legal advice to anyone in the community. No financial or assets test is applied.
At first a 45 minute, one off legal advice session is provided to clients, which can include but is not limited to, such matters as wills, power of attorney, debt, contract, consumer rights, boundary fences, restraint orders, employment or unfair dismissal issues, family law issues, welfare rights issues and disability discrimination issues.
They also provide guidance to those clients who wish to self litigate.
Responsible for the collection and enforcement of Court fines, fines imposed by traffic infringement notices and enforcement of certain monetary penalties imposed by the Magistrates Court and Supreme Court.
Website run by ASIC which provides free, independent guidance for consumers and investors in relation to a wide range of financial matters.
The OAIC has three primary functions:
- Privacy functions, conferred by the Privacy Act 1988 and other laws.
- Freedom of Information functions, in particular, oversight of the operation of the Freedom of Information Act 1982 and review of decisions made by agencies and ministers under that Act.
- Government Information Policy functions, conferred on the Australian Information Commissioner under the Australian Information Commissioner Act 2010.
National register enables consumers and businesses to register their security interests and check used goods for security interests registered against those goods.
The Australian Financial Security Authority (AFSA) is responsible for administering the register.
The Private health Insurance Ombudsman (PHIO) provides an independant service to help consumers deal with health insurance problems and enquiries. Complaints may be lodged by health fund members, hospitals or day procedure centres, medical or some dental practitioners, health funds or people acting on behalf of any of these people or organisations. Individual complainants are encouraged to contact their health fund in the first instance.
Product safety comes under the responsibility of the Measurement and Standards Branch within Consumer Affairs and Fair Trading. The Measurements and Standards Branches role in product safety is to ensure consumer products are as safe as possible with the aim of reducing product related injuries to Tasmanians.
The functions of the Board are, in the public interest, to ensure acceptable standards of practice by auctioneers, real estate agents, property managers and people engaged by auctioneers, real estate agents and property managers.
The Board will deal with complaints about a property agent but cannot investigate vague allegations about bad agency practice, conduct, or provide legal advice.
Operate Mon – Thurs 9 a.m. – 5.00 p.m.
Complaints and enquiries about the activities of real estate agents, copies of standard contracts, etc. If complaint is serious, the Institute will refer the matter to the Property Agents Board. Complainants can bypass the Institute and make a complaint directly to the Property Agents Board.
A registered trustee can administer all administrations provided for by the Bankruptcy Act 1966.
In order to become a registered trustee a person must have the requisite experience, knowledge, abilities and qualifications.
A registered trustee can administer all administrations provided for by the Bankruptcy Act 1966.
In order to become a registered trustee a person must have the requisite experience, knowledge, abilities and qualifications.
A registered trustee can administer all administrations provided for by the Bankruptcy Act 1966.
In order to become a registered trustee a person must have the requisite experience, knowledge, abilities and qualifications.
A registered trustee can administer all administrations provided for by the Bankruptcy Act 1966.
In order to become a registered trustee a person must have the requisite experience, knowledge, abilities and qualifications.
