The Health Complaints Commissioner (HCC) provides a free and impartial resolution service for complaints about health service providers in Tasmania.
It is an alternative to legal proceedings and neither party requires a lawyer.
HCC assists by clarifying the issues in dispute between the parties and exploring outcomes such as an explanation, apology, system improvement or compensation.
HCC has a number of options available to assist in resolving complaints, including early resolution, investigation and conciliation, but does not have the power to make any judgement, or order, in favour of one party or the other.
Health services include public and private organisations, such as hospitals and ambulance services, as well as individuals including doctors, dentists, pharmacists and alternative health care providers such as naturopaths, massage therapists and acupuncturists.
HCC attempts to negotiate satisfactory outcomes while remaining impartial throughout the process.
For more information visit: http://www.healthcomplaints.tas.gov.au or phone 1800 001 170 to see if they can assist you in your matter.
The Alcohol and Drug Service manages a specialist residential based withdrawal management service in the South of the State. The service is a ten bed inpatient based unit providing statewide withdrawal management services.
The Australian Health Practitioner’s Regulation Agency (AHPRA) is responsible for the registration and accreditation of 10 health professions across Australia. On behalf of the Boards the AHPRA manages investigations into the professional conduct, performance or health of registered health practitioners, except in NSW where it is done by the Health Care Complaints Commission.
Cancer Council Tasmania is a not-for-profit organisation that works to minimise the incidence and impact of cancer on all Tasmanians through advocacy, raising awareness of cancer prevention and offering advice and support for those living with cancer and their carers.
Cancer Council Tasmania is a not-for-profit organisation that works to minimise the incidence and impact of cancer on all Tasmanians through advocacy, raising awareness of cancer prevention and offering advice and support for those living with cancer and their carers.
Cancer Council Tasmania is a not-for-profit organisation that works to minimise the incidence and impact of cancer on all Tasmanians through advocacy, raising awareness of cancer prevention and offering advice and support for those living with cancer and their carers.
The functions of the Chiropractic Board of Australia include registering chiropractic practitioners and students; developing standards, codes and guidelines for the chiropractic profession; handling notifications, complaints, investigations and disciplinary hearings; assessing oversees practitioners who wish to practise in Australia; approving accreditation standards and accredited courses of study.
The Community Forensic Mental Health Service is a confidential statewide service that assists people who have a mental health issue and/or intellectual disability who are:
- involved with the criminal justice system, or
- assessed as high risk of becoming involved with the criminal justice system as a result of their mental health and associated behaviour.
The service offers mental health assessment, liaison, counselling, support, education, advice and referral to other services.
CFMHS has a Court Liaison Officer who provide assistance people eligible for the service who have to go to Court. Potential clients need to be referred for assessment.
The functions of the Dental Board of Australia include registering dentists, students, dental specialists, dental therapists, dental hygienists, oral health therapists and dental prosthesists; developing standards, codes and guidelines for the dental profession; handling notifications, complaints, investigations and disciplinary hearings; assessing oversees trained practitioners who wish to practise in Australia and approving accredititaiton standards and accredited course of study
HACSU represents members working in Tasmania’s Health and Community service sectors.
Free health advice line, available 24 hours a day, 7 days a week. Registered nurses take calls and are able to provide expert health advice.
Provided by Anglicare Tasmania. Provides community education on hepatitis B and C, care and support for people with hepatitis C in order to access treatment, and targeted programs for at risk groups to promote harm reduction strategies. Statewide service.
Hobart Women’s Health Centre is run by women for women.
GP Sessions, naturopathy, massage, pregnancy testing and referral, advocacy, information, library, space for use by other women’s groups
The Medical Board of Australia registers medical practitioners and students; develop standards, code and guidelines for the medical profession; investigates notifications and complaints; where necessary conduct panel hearings and refer serious matters to Tribunal hearings; assess International medical Graduates who wish to practice in Australia and approve accreditation standards and accredited courses of study.
The Medical Board of Australia is supported by Boards in each State and Territory, which make individual registration and notification decisions.
Caters specifically for people with dementia. Provides residential care services, including dementia specific nursing hostel care for people with dementia in Devonport and surrounding areas.
Operates 7 days a week, excluding public holidays and is open to residents.
For persons diagnosed with all types of dementia including Alzheimers disease.
All referrals must be in writing and can be made through:
- All Health Professionals;
- Families; and
- The Community.
The National Disability, Abuse & Neglect Hotline is a free service operating Monday to Friday from 9.00 am to 7.00 pm (AEST) for reporting the abuse and neglect of people with a disability. The hotline works with callers to find appropriate ways of dealing with those reports.
The functions of the Nursing and Midwifery Board of Australia include registering nursing and midwifery practitioners and students, developing standards, codes and guidelines for the nursing and midwifery profession. Handles notification, complaints, investigations and disciplinary hearings. Assesses oversees trained practitioners who wish to practice in Australia, approving accreditation standards and accredited courses of study.
Opening hours, Monday to Friday, 9am to 5pm.
Provide initial health assessment, catch-up immunisations and ongoing care to new arrivals until they are transferred to mainstream general practice.
GP/Nurse also conduct assessments and manage mental health problems in association with the Phoenix Centre and specialist psychiatric assessment where needed.
Opening hours are Tuesday, Wednesday and Friday from 8.30am to 5.00pm.
