The Health Complaints Commissioner (HCC) provides a free and impartial resolution service for complaints about health service providers in Tasmania.
It is an alternative to legal proceedings and neither party requires a lawyer.
HCC assists by clarifying the issues in dispute between the parties and exploring outcomes such as an explanation, apology, system improvement or compensation.
HCC has a number of options available to assist in resolving complaints, including early resolution, investigation and conciliation, but does not have the power to make any judgement, or order, in favour of one party or the other.
Health services include public and private organisations, such as hospitals and ambulance services, as well as individuals including doctors, dentists, pharmacists and alternative health care providers such as naturopaths, massage therapists and acupuncturists.
HCC attempts to negotiate satisfactory outcomes while remaining impartial throughout the process.
For more information visit: http://www.healthcomplaints.tas.gov.au or phone 1800 001 170 to see if they can assist you in your matter.