The Commonwealth Ombudsman provides an independent and impartial service, protecting the interests of private health insurance consumers. The Ombudsman can take complaints from health fund members, health funds, hospitals and medical practitioners. Complainants should try to resolve their complaint directly with their private health insurer before contacting the Office of the Commonwealth Ombudsman.
The Ad Standards manages the complaint resolution process of the advertising self-regulation system through the Ad Standards Community Panel and the Ad Standards Industry Jury.
The Association for Data-driven Marketing and Advertising (ADMA) is the principal industry body for data-driven marketing and advertising. ADMA is the ultimate authority and go-to resource for effective and creative data-driven marketing across all channels and platforms, providing insight, ideas and innovation for today’s marketing industry. As such, we require them to adhere to high standards of conduct. It’s their aim to provide services and products that add value to your life and wellbeing. However, we also require our Members to respect your privacy, and allow consumers to register to stop receiving addressed and unsolicited mail from them. That’s why ADMA facilitates a Do Not Mail register on behalf of our members. Consumers can put their name on the Do Not Mail Register to register a residential address and stop receiving addressed and unsolicited mail from ADMA Members.
Find out more: https://www.adma.com.au/do-not-mail
ADMA’s Do Not Mail Service is also available to businesses committed to quality one-to-one marketing and customer satisfaction and wanting to improve response rates, reduce complaints and save costs.
This service is open to all business, whether they are member or non-members.
Find out more: https://www.adma.com.au/opt-out-mail-register
Aurora energy Pty Ltd is Tasmania’s electricity distribution and retail company.
Independant federal statutory body responsible for the regulation of free-to-air, radio and television, pay TV, digital broadcasting and Internet content in Australia. Investigates complaints re: programs on television & radio and prohibited Internet content. Apart from Internet complaints, consumers will need to first lodge a written complaint to the relevant station before contacting ACMA.
Formerly known as the Trade Practices Commission. Will provide information and assistance for consumers in relation to consumer protection and anti-competitive conduct (ie; price fixing). Will only deal with national disputes or disputes where there has been significant detriment to consumers. All minor disputes or State disputes will be referred on to the Office of Consumer Affairs.
The Australian Federation of Travel Agents (AFTA) is the peak body for Australia’s travel agents and represents the majority of travel agents in Australia.
AFSA is responsible for the administration and regulation of the personal insolvency system, proceeds of crime, trustee services and the administration of the Personal Property Securities Register (PPSR).
AFSA was formerly known as the Insolvency and Trustee Service Australia (ITSA).
Investigates & conciliates complaints of discrimination and breaches of human rights against the Commonwealth under the following acts: Australian Human Rights Commission Act 1986, Racial Discrimination Act 1975, Sex Discrimination Act 1984, Disability Discrimination Act 1992 and Age Discrimination Act 2004
Office Hours:
National Information Service: 10-4pm
The Australian Press Council is the self-regulatory body of the print media. Receives complaints re: articles or editorial content in newspapers & magazines and related media outlets. Does not accept complaints regarding advertisements.
Information & assistance re: all aspects of corporate law. Consumers now able to conduct company searches via internet, enabling direct access to ASIC’s database.
The Hobart office hosts a kiosk for lodging online and provides a secure lodgement box for documents to be sent to the Traralgon Office for processing.
The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provide information and assistance to small businesses and family enterprises, including referral to dispute resolution services.
The ASBFEO information line is open from 8am to 8pm Monday to Friday and is closed on Australian National Public Holidays.
The Board of Architects of Tasmania is a statutory authority established to administer the Architects Act 1929.
The Board can investigate complaints and discipline architects if they have acted unprofessionally or breached the Act.
Peak body in Tasmania for people with an acquired brain injury, their families, carers and service providers.
Assists consumers to resolve domestic building disputes.
Cancer Council Tasmania is a not-for-profit organisation that works to minimise the incidence and impact of cancer on all Tasmanians through advocacy, raising awareness of cancer prevention and offering advice and support for those living with cancer and their carers.
Cancer Council Tasmania is a not-for-profit organisation that works to minimise the incidence and impact of cancer on all Tasmanians through advocacy, raising awareness of cancer prevention and offering advice and support for those living with cancer and their carers.
Cancer Council Tasmania is a not-for-profit organisation that works to minimise the incidence and impact of cancer on all Tasmanians through advocacy, raising awareness of cancer prevention and offering advice and support for those living with cancer and their carers.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Telephone operator will make appointment for client to attend office or will provide assistance over the phone.
Emergency payments, advances on allowances & pensions for people who have been recipients for at least 3 mths. One off crisis payments equivalent to 2 weeks benefits for women who have fled home due to domestic violence. Paid immediately on the day or within 2 days if paid into an account. Callers should ask for one of the social workers.
The Office of the Commonwealth Ombudsman safeguards the community in its dealings with the Australian Government. We also have oversight of some private sector organisations.
If an Australian Government agency has treated you unfairly or unreasonably, we can help you find a solution. Our service is free and we are independent.
We make sure the actions of agencies are fair and responsible by:
- handling complaints
- conducting investigations
- performing audits and inspections
- encouraging good administration.
We have the following specialist roles:
- Private Health Insurance
- Overseas Students
- VET Student Loans
- the Postal Industry
- the Defence Force
- Immigration
- Law Enforcement
- the Australian Capital Territory Ombudsman
We are also responsible for:
- oversight of the Commonwealth Public Interest Disclosure scheme
- inspection and monitoring of certain covert and intrusive powers by police and other law enforcement agencies.
Telephone advice service provided by Hobart Community Legal Service for consumers covering problems related to debt, bankruptcy, credit cards, sales, mortgages, credit reporting, loans, credit contracts. Callers will be advised of their rights and options.
In appropriate circumstances callers will be referred to community groups. Callers are asked to leave a message on answering machine and an advocate will return their call as soon as possible.
A division of the Department of Justice. Provides information and advice to consumers and businesses on the Australian Consumer Law; Residential rental advice to tenants, property owners and agents (MyBond); Retirement villages; Boarding houses; Technical regulation advice and compliance for building industry trades; Occupational licensing (trades) and risk-based licensing and registration (Registration to work with vulnerable people, security agents, motor vehicle traders, conveyancers); Incorporated associations; Charities; Co-operatives
