Product safety comes under the responsibility of Consumer, Building and Occupational Services. CBOS’s role is to ensure products are as safe as possible with the aim of reducing product-related injuries to Tasmanians.
Independant federal statutory body responsible for the regulation of free-to-air, radio and television, pay TV, digital broadcasting and Internet content in Australia. Investigates complaints re: programs on television & radio and prohibited Internet content. Apart from Internet complaints, consumers will need to first lodge a written complaint to the relevant station before contacting ACMA.
Formerly known as the Trade Practices Commission. Will provide information and assistance for consumers in relation to consumer protection and anti-competitive conduct (ie; price fixing). Will only deal with national disputes or disputes where there has been significant detriment to consumers. All minor disputes or State disputes will be referred on to the Office of Consumer Affairs.
The Association for Data-driven Marketing and Advertising (ADMA) is the principal industry body for data-driven marketing and advertising. ADMA is the ultimate authority and go-to resource for effective and creative data-driven marketing across all channels and platforms, providing insight, ideas and innovation for today’s marketing industry. As such, we require them to adhere to high standards of conduct. It’s their aim to provide services and products that add value to your life and wellbeing. However, we also require our Members to respect your privacy, and allow consumers to register to stop receiving addressed and unsolicited mail from them. That’s why ADMA facilitates a Do Not Mail register on behalf of our members. Consumers can put their name on the Do Not Mail Register to register a residential address and stop receiving addressed and unsolicited mail from ADMA Members.
Find out more: https://www.adma.com.au/do-not-mail
ADMA’s Do Not Mail Service is also available to businesses committed to quality one-to-one marketing and customer satisfaction and wanting to improve response rates, reduce complaints and save costs.
This service is open to all business, whether they are member or non-members.
Find out more: https://www.adma.com.au/opt-out-mail-register
The Australian Press Council is the self-regulatory body of the print media. Receives complaints re: articles or editorial content in newspapers & magazines and related media outlets. Does not accept complaints regarding advertisements.
Information & assistance re: all aspects of corporate law. Consumers now able to conduct company searches via internet, enabling direct access to ASIC’s database.
The Hobart office hosts a kiosk for lodging online and provides a secure lodgement box for documents to be sent to the Traralgon Office for processing.
The PPSR is the single, Australian register where details of security interests in personal property can be registered and searched.
It is an online noticeboard, on which:
•you can register a notice to show that you have rights over personal property which secure a debt or obligation that someone owes you
•you can check to see if someone has registered an interest over personal property you want to buy or lease.
The Australian Financial Security Authority (AFSA) administers the PPSR.
The OAIC has three primary functions:
- Privacy functions, conferred by the Privacy Act 1988 and other laws.
- Freedom of Information functions, in particular, oversight of the operation of the Freedom of Information Act 1982 and review of decisions made by agencies and ministers under that Act.
- Government Information Policy functions, conferred on the Australian Information Commissioner under the Australian Information Commissioner Act 2010.
SCAMwatch is a website run by the Australian Competition and Consumer Commission (ACCC). SCAMwatch provides information to consumers and small businesses about how to recognise, avoid and report scams.
You can contact the SCAMwatch team at the ACCC in the following ways:
- Report a scam via the SCAMwatch online form
- Contact the ACCC – details on website
- Website feedback
The Australian Federation of Travel Agents (AFTA) is the peak body for Australia’s travel agents and represents the majority of travel agents in Australia.
The Property Agents Board, an independent statutory authority acts a supervisory authority by regulating all property agents licensed in Tasmania.
The functions of the Board are, in the public interest, to ensure acceptable standards of practice by property agents.
A “property agent” is defined as a real estate agent, a property manager, a general auctioneer or a property representative.
The Board will deal with disciplinary complaints about a property agent that appears to involve an issue of unsatisfactory professional conduct or professional misconduct or a conviction for a serious crime. However, the Board cannot investigate vague allegations about bad agency practice/conduct, influence the outcome of other proceedings or provide legal advice.
Operates Mon – Friday 9 a.m. – 5.00 p.m.
The Commissioner hears and determines disputes in relation to refunding security deposits in residential tenancy matters. Operate from Consumer, Building and Occupational Services.
A division of the Department of Justice. Provides information and advice to consumers and businesses on the Australian Consumer Law; Residential rental advice to tenants, property owners and agents (MyBond); Retirement villages; Boarding houses; Technical regulation advice and compliance for building industry trades; Occupational licensing (trades) and risk-based licensing and registration (Registration to work with vulnerable people, security agents, motor vehicle traders, conveyancers); Incorporated associations; Charities; Co-operatives
Complaints and enquiries about the activities of real estate agents, copies of Lease Agreements etc. If complaint is serious, the Institute will refer the matter to the Property Agents Board. Complainants can bypass the Institute and make a complaint directly to the Property Agents Board.
Provides free legal advice to individal consumers throughout Australia on issues concerning insurance. Particularly home and contents insurance, consumer credit, life insurance, income protection, superannuation related insurance, travel insurance, motor vehicle insurance, debts to insurance companies. Part of the Financial Rights Legal Centre NSW.
Enterprise Centres Tasmania is a statewide network of business advisors funded by the Tasmanian government
The service provides up to five hours of free and confidential business information, guidance and support services to existing and intending small business owners Business advisors are members of the community with expertise in small business, can assist with a wide range of business issues and refer clients to other sources of business support.
For referral to an Enterprise Centre, contact Business Tasmania on 1800 440 026 or email firstname.lastname@example.org
The Commonwealth Ombudsman provides an independent and impartial service, protecting the interests of private health insurance consumers. The Ombudsman can take complaints from health fund members, health funds, hospitals and medical practitioners. Complainants should try to resolve their complaint directly with their private health insurer before contacting the Office of the Commonwealth Ombudsman.
The Tasmanian Automobile Chamber of Commerce (TACC) provides key services in the repair, service and retail sectors of the automotive industry.
Emergency payments, advances on allowances & pensions for people who have been recipients for at least 3 mths. One off crisis payments equivalent to 2 weeks benefits for women who have fled home due to domestic violence. Paid immediately on the day or within 2 days if paid into an account. Callers should ask for one of the social workers.
Provides free of charge, independant dispute resolution services to members of participating credit unions. Assists credit unions and their members resolve disputes that have not been resolved through the credit union’s internal dispute resolution.
Address complaints to: Credit Union Dispute Manager, CUDRC, GPO Box 3, Melbourne, VIC, 3001
Telephone advice service provided by Hobart Community Legal Service for consumers covering problems related to debt, bankruptcy, credit cards, sales, mortgages, credit reporting, loans, credit contracts. Callers will be advised of their rights and options.
In appropriate circumstances callers will be referred to community groups. Callers are asked to leave a message on answering machine and an advocate will return their call as soon as possible.