If you are unhappy with an NDIS decision, you can ask for it to be reviewed.
How do I get an internal review of an NDIS decision?
You have 3 months from the date of your plan or from the date you received the decision letter to ask for an internal review from NDIS. You can do this by:
- calling the NDIS on 1800 800 110
- completing an application for review which can be lodged on the NDIS website or at your local NDIS office
- writing a letter to NDIS and sending it to NDIA at GPO Box 700, Canberra ACT 2601
What do I need to say?
When you ask for a decision to be reviewed by the NDIS, you should:
- identify the decision you want reviewed and the date it was made (refer to the date of the letter or your plan date)
- explain why you think the decision is wrong
- provide evidence to support why you think the decision is wrong (e.g. a letter from your doctor or support worker)
- ask for the decision to be reviewed.
Who can help me with my internal review to the NDIS?
An advocate from Advocacy Tasmania can help you make an application for an internal review. You can contact them on:
- 1800 005 131 | Free Call
- (03) 6224 2240 | Interstate and mobile calls
- 0457 806 963 | text messages only
- PO Box 426, Sandy Bay, TAS 7006
- contact@yoursaytas.org
What happens next?
You will receive a letter telling you whether or not NDIS has changed the original decision.
If the letter does not give the reasons for the decision, you can write to NDIS within 28 days of receiving it and ask them to provide better reasons for the decision.
I’m still not happy after the internal review, what can I do?
If you are not happy with the internal review decision, you can apply to the Administrative Review Tribunal (ART) for a further review. This is known as an external review or an NDIS Appeal.
You must lodge your application for external review within 28 days of receiving the NDIS internal review decision by calling the ART on 1800 228 333 or by making an application online. You can ask for your application to be accepted if you don’t make the 28 day time limit.
The application for an external review is free.
Who can help me ask for an external review?
Advocacy Tasmania can help you apply for an external review to the ART. An advocate is sometimes called an NDIS Appeals Support Person. This is a free service. For more information about what advocates can do, go to the Department of Health, Disability and Ageing NDIS Appeals page.
You can also apply for free legal help from Tasmania Legal Aid’s NDIS lawyers if your case raises complex or new issues. This is a free service. Your advocate can help you apply for a lawyer.